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Booking Help
Everything you need to know about booking, cancellations, and getting the most out of your Saint Martin experience.
How booking works
All experiences on Saint Martin Experiences are booked through Viator, a globally trusted booking platform and TripAdvisor company. When you click “Book Now” on any experience, you are taken directly to the Viator booking page for that tour or activity.
Viator handles all payments securely, sends your confirmation, and connects you directly with the tour operator. Your booking is protected by Viator’s buyer guarantee.
1️⃣
Browse & choose
Explore experiences by category, activity type, or duration. Filter by what suits your trip.
2️⃣
Click Book Now
You’ll be taken to Viator’s secure booking page for that experience. Select your date, group size, and any options.
3️⃣
Confirm & go
Pay securely on Viator, receive your confirmation by email, and show up ready for your adventure.
Cancellations & refunds
Cancellation policies vary by experience and operator. Most experiences on Viator offer free cancellation up to 24 hours before the start time. The specific policy is always shown on the Viator booking page before you pay.
For refund requests or cancellations, please contact Viator directly through your booking confirmation email or via the Viator Help Center. As a marketplace and discovery platform, we do not process payments or refunds ourselves.
Meeting points & pickup
Meeting points, pickup locations, and logistics for each experience are specified on the Viator booking page. Many experiences offer hotel pickup or designated meeting points around the island. Always check your confirmation email for the exact details.
Still need help?
If you have a question not answered here, check our FAQ page or contact us and we’ll be happy to help.
Ready to book your experience?
Browse hundreds of tours, excursions, and adventures across both sides of Saint Martin.